Our policy is only to use timber materials from reputable suppliers and becoming an FSC® Certified Member shows that First Tunnels complies with ethical forest management and have attained the high industry standards required. By achieving the FSC® certification, we are not just highlighting our own environmental credentials; we are helping our customers improve their environmental performance too.
For over 20 years we've been leading the way - whether it's product innovation, great prices, fantastic service, or by getting the country's top gardening and food experts to help us develop the polytunnels they chose to use themselves - people like Alan Titchmarsh, Hugh Fearnley-Whittingstall, Bob Flowerdew, Mark Gatter, Andy McKee, Paul Peacock, Sam Youd, the list goes on and on. Our customers must think we're getting it right too - because we now sell over 3000 tunnels per year! But don't just take the celebrities word for it. What better way to learn about company dependability, product quality and customer service than to hear it straight from other consumers?
By giving customers the opportunity to share their First Tunnels shopping experience, we believe this is the best reflection of our companies’ product and service. To help reinforce credibility, popularity and reputation, we have subscribed to not one, not two....... but THREE independent review companies allowing you to praise or complain about First Tunnels.
We value all feedback, good, bad or ugly and hope to build a long lasting relationship with our customer, through our high quality products and friendly service, to ensure they do not hesitate to order again and again with First Tunnels in the future.
Now that we’re all faced with more and more options for where to buy products, it’s increasingly important to know you’re choosing from a reliable company. One of the key things to look for is ISO9001 accreditation...the world’s most established quality framework.
ISO9001 is internationally recognised and sets the standard for quality management systems, leading to enhanced customer confidence and ongoing improvements. First Tunnels is delighted to announce that - along with only 1% of UK companies - we’ve achieved all the requirements of ISO9001 and have now been awarded this important accreditation, giving you the added reassurance of buying from a company that meets the most exacting quality standards.
First Tunnels Ltd are also pleased to offer our customers a finance payment option on order values of £500.00 or more. You can apply online or over the telephone - it's quick, easy and you'll get an instant decision. A company offering such an activity requires FCA approval and needs to undergo stringent financial scrutiny, almost akin to running a bank. Our FCA license can be viewed online, giving you the reassurance that we are an authentic and trustworthy company.
First Tunnels Polytunnels which offers Polytunnels for the Hobby and Commercial Grower, was recently selected to join the Google Certified Shops programme. To help shoppers identify online merchants that offer a great shopping experience, the Google Certified Shop badge is awarded to ecommerce sites that demonstrate a track record of on-time shipping and excellent customer service.
Google evaluates and monitors participating merchants to ensure a high quality online shopping experience. The Google Certified Shops programme helps shoppers feel confident in their purchases across the web. Google allows merchants who attain high quality customer service and shipping performance in order to participate in this free programme. Participating merchants display the Google Certified Shop badge on their web sites.
As an added benefit, when a shopper makes a purchase at a Google Certified Shop, they have the option to select free purchase protection from Google. Then in the unlikely event of an issue with their purchase, they can request Google’s help, and Google will work with First Tunnels and the customer to address the issue. As part of this, Google offers up to £1,000 lifetime purchase protection for eligible purchases.
The Living Wage is an hourly work rate set independently and updated annually. The Living Wage is calculated according to the basic cost of living in the UK. Employers choose to pay the Living Wage on a voluntary basis.
This is a really proud moment for First Tunnels, as it approaches celebrating 25 years in business. We believe we are the first and only Polytunnel supplier in the UK to achieve this accreditation, and as such are delighted to be leading the way. We believe that work should be the surest way out of poverty.
There are accredited over 2,900 accredited employers, including First Tunnels, ranging from independent printers, bookshops and breweries, to well-known companies such as Nationwide, Aviva and SSE. These businesses recognise that clinging to the national minimum wage is not good for business - Customers expect better than that.
We’re a close-knit bunch of skilled professionals who take an enormous pride in the quality and versatility of our products, But we’re enthusiasts too - we use our own products, and that means we’ve introduced lots of improvements and innovations over the years…based on first-hand everyday practical experience. We work hand-in hand with top growing experts. We even have our own allotment for some seriously hands-on gardening, often accompanied by communal summer and winter barbecues because all work and no play would be very dull!
Reviewed by you, Followed by you, Liked by you and listened to by us. We have a strong online polytunnel community, 35k Facebook Fans, 10k Twitter Followers and over 3m YouTube Views. Our community of dedicated, passionate Polytunnel gardening friends, love to share their sowing tips, growing hints and harvesting secrets with each other. But more importantly for you, as a customer or a potential customer, you can post your comments in all their glory or gory details. Come and join the Polytunnel family.
Our six man construction team has a wealth of polytunnel construction knowledge and are more than happy to share tips and advice with any of our customers. Many of the team have been quite literally 'hands on' developing the First Tunnels vast array of construction videos and in depth instruction guides. Our construction team are available to answer your questions and help in whatever way they can. Simply call 01282 601253 on week days between 9am-5pm...PLUS weekend cover on 07801 601253, between 9am-5pm.
We are proud of our products and the time that we have put in to making sure that all our products are first class. We understand that purchasing a polytunnel is a considerable investment, and whilst we have lots of help and advice on this site, Facebook, YouTube, Twitter and blog pages many people like to compare and contrast before they commit their hard earned cash to buying. To this end we have compiled a list of the most common questions and provide 10 top reasons why First Tunnels Polytunnels is the top choice.
Part of the fun of owning a polytunnel is picking the brains of people who really know how to make the most of the real growing potential. So we're making it easy for you...with some of the best brains in the business! This site now includes features, produced exclusively for First Tunnels by Andy McKee and Mark Gatter - best-selling authors of 'How to grow food in your Polytunnel' and 'The Polytunnel Handbook'. We also have videos from BBC’s Gardeners’ Question Time presenter, Paul Peacock. We also have a host of growing guides from Sam Youd, presenter & judge for the Royal Horticultural Society & Tatton Park Head Gardener.
What better way to learn about company dependability, product quality and customer service than to hear it straight from other consumers? By giving customers the opportunity to share their First Tunnels shopping experience, we believe this is the best reflection of our companies’ product and service. To help reinforce credibility, popularity and reputation, we have subscribed to not one, not two...but THREE independent review companies. We value all feedback, good, bad or ugly and hope to build a long lasting relationship with our customer, through our high quality products and friendly service, to ensure they do not hesitate to order again and again with First Tunnels in the future.