CUSTOMER REVIEWS
For over 35 years we’ve been leading the way – whether it’s product innovation, great prices, fantastic service, or by getting the country’s top gardening and food experts to help us develop the polytunnels they chose to use themselves – people like Huw Richards, Charles Dowding, Becky Searle, Stephanie Hafferty, Kim Stoddart & Liz Zorab. Our customers must think we’re getting it right too – because we now sell over 3000 tunnels per year! But don’t just take their word for it. What better way to learn about company dependability, product quality and customer service than to hear it straight from other consumers?
By giving customers the opportunity to review their First Tunnels shopping experience, we believe this is the best reflection of our companies products and services. We have reviews on Google, Facebook, and we have subscribed to Trustpilot, where we actively invite all online customers to leave a review, of their order experience, all of which helps reinforce our credibility, popularity and reputation.
trustpilot
We are thrilled to have earned recognition on Trustpilot, a platform trusted by millions of shoppers worldwide to share their honest experiences. Being highly rated on Trustpilot reflects our unwavering commitment to delivering exceptional customer service, high-quality products, and a seamless shopping experience. Every review we receive—positive, constructive, or critical—helps us improve and ensures that we continue to meet and exceed our customers’ expectations.
At First Tunnels, we value every piece of feedback and strive to build lasting relationships with our customers. Our goal is to make every interaction—from browsing to delivery—smooth, enjoyable, and trustworthy. When you shop with us, you can do so with confidence, knowing you are choosing a retailer dedicated to quality, reliability, and your satisfaction.
We look forward to welcoming you to our growing family of happy customers and hope our products and service encourage you to return again and again.
We are very proud to have been recognised by Google as a “Top Quality Store“. Earning the prestigious recognition as a Google Top Quality Store is a testament to the exceptional shopping experience we provide at First Tunnels. This coveted badge is awarded by Google to retailers who consistently demonstrate outstanding customer service, fast and reliable shipping, and highly-rated products, ensuring that every interaction, from browsing to delivery, exceeds expectations. When you see the Google Top Quality Store badge on our site, you can shop with the utmost confidence and peace of mind, knowing you are choosing a retailer that meets Google’s highest standards for excellence in e-commerce.
We value all reviews, good, bad or ugly and hope to build a long lasting relationship with our customer, through our high quality products and friendly service, to ensure they do not hesitate to order again and again with First Tunnels in the future.
Why Reviews Matter to Us?
At First Tunnels, we value every bit of feedback from our customers—and Facebook Reviews are a great ways we see your thoughts, experiences, and suggestions in real time. We’re proud to share that 94% of our customers would recommend First Tunnels. Seeing your reviews inspires our team to keep delivering exceptional products, fast and reliable service, and a smooth, enjoyable shopping journey. Your voice helps other shoppers make confident choices, and it helps us grow as a company dedicated to your satisfaction.
Join The Polytunnel Growing Community
Looking for a place to share your polytunnel successes, tips, and advice? These Facebook groups are thriving communities where growers exchange knowledge, post photos of their crops, and discuss the best gardening techniques. Whether you’re interested in no-dig gardening or simply want to connect with fellow polytunnel enthusiasts, these groups offer a space to learn, inspire, and grow together.
