Privacy Policy

When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and expiry date (if you choose to pay using this method). This allows us to process and fulfil your orders and to notify you of your order status. We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order. We are committed to protecting your privacy. We use the information we collect on the site to make shopping at First Tunnels possible and to enhance your overall shopping experience. We do not sell, trade or rent your personal information to others. We do not send marketing emails to non customers, personal email addresses 'spam'. First Tunnels Ltd conforms with the current requirements of the Data Protection Act. Cookies are used within this site.

Security Policy

First Tunnels works in partnership with SagePay to provide very high levels of internet and physical security to ensure sensitive information is never compromised.

Security Measures

  • credit/debit card details are secured within 128-bit encrypted sessions
  • sensitive information is stored on a heavily encrypted database that is protected by multiple government approved firewalls
  • additional security measures include a security key that is used to produce an MD5 hash value. Hash values are often used as digital signatures as they cannot be reversed to obtain the original information. They allow the receiver to validate that the information received is identical to that sent.

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